Returns and Exchanges Policy

We want you to be completely satisfied with your purchase ADC. If for any reason you are not satisfied, you may return the item(s) within 14 days of receipt for a refund or exchange, subject to the conditions outlined in our Returns Policy.

Return Eligibility

1. You may return or exchange an item within 14 days of receiving your order, provided that

• The item is unworn, unwashed, and unused

• The item is in its original condition

• All original tags and packaging are still attached

• The item is free from marks, stains, perfumes, or damage

 

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Sale or discounted items

• Custom-made or altered garments

• Bodysuits, intimates, or accessories (if applicable)

 

3. How to Request a Return or Exchange

To initiate a return or exchange:

1. Email us at order@adcouture.co.za within 14 days of delivery

2. Include your order number, reason for return, and whether you prefer a refund or exchange

3. Our customer care team will guide you through the next steps

Returns sent without prior approval will not be accepted.

4. Exchanges

• Exchanges are subject to stock availability

• If your requested size or item is unavailable, you may choose:

• A refund, or

• A store credit of equal value

 

5. Refunds

• Approved refunds will be processed within 7–10 business days after we receive and inspect the returned item

• Refunds will be issued to the original payment method

• Original shipping fees are non-refundable

 

6. Return Shipping

• Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect

• We recommend using a trackable courier service, as ADC is not responsible for items lost in transit

 

7. Faulty or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

• Notify us within 48 hours of delivery

• Provide clear photos of the issue

• We will arrange a replacement or full refund at no additional cost

 

8. Consumer Protection Act (CPA)

This policy complies with the South African Consumer Protection Act (CPA). Your statutory rights are not affected.

9. Contact Us

For any questions or assistance, please contact us at:

info@adcouture.co.za

Shipping available across South Africa